Mount Kiwi Returns Policy

We want you to be happy with your purchase! Before buying, please review our policy to understand the process if you need to return an item.

General Returns Information

NZ returns must be received by us within 14 days of delivery.
International returns must be sent within 7 days of receipt.
Items returned outside these time-frames may be rejected or issued store credit.
Items must be in original condition (unworn, unwashed, with tags attached). Slipper soles must be free of wear, dirt, or marks.
Faulty or incorrect items must be reported within 3 days of receipt for resolution.
Mount Kiwi is not responsible for lost returns. We recommend using a tracked, signature-required service.

NZ Customers: Ensure your item is received by us within 14 days using the enclosed Returns Form. We’ll ship your new size free of charge within 2-4 business days. If unavailable, we’ll offer store credit or a refund.
Australian Customers: Returns must be sent within 7 days. A NZ$30 reshipment fee applies.
International Customers: Returns must be sent within 7 days. A NZ$50 reshipment fee applies.
Exchanges are available only for the same style and colour in a different size.

NZ Customers: Ensure your item is received by us within 14 days using the enclosed Returns Form. A NZ$15 handling & reshipping fee applies. This will be invoiced to you.
Australian Customers: Returns must be sent within 7 days. A NZ$30 reshipment fee applies.
International Customers: Returns must be sent within 7 days. A NZ$50 reshipment fee applies.

Inspect your item immediately upon delivery, even if it’s a gift.
Report faults or incorrect items within 2 days by emailing contact@mountkiwi.co.nz.
NZ Customers: We’ll provide a return shipping label.
All International customers: Return the item at your expense first; we’ll refund the shipping cost upon receipt.
A replacement, repair, or refund will be provided based on the issue.
Faulty items must be returned within 10 days for assessment. Wear and tear or failure to follow care instructions are not covered.

NZ Customers: Ensure your item is received by us within 14 days using the enclosed Returns Form.
All International Customers: Returns must be sent within 7 days.
Refunds will be processed within 2-4 business days via the original payment method. Additional processing time may apply.
Shipping costs are non-refundable.
Refunds for Afterpay purchases incur a NZ$10 service fee.
Any promotional giveaways received with your order must also be returned.

Can only be used for future purchases (not shipping or cash).
If the purchase is for less than the store credit value, a new credit for the balance will be issued.
Store credits do not expire.