FAQ

Yep. 100% New Zealand owned and operated.

We’re based in the mighty Waikato region of New Zealand. We ship our products from our distribution warehouse here in the outskirts of Hamilton.

All of our NZ wool garments are made using a blend of traditional techniques and modern technology in the valleys of Mount Everest in Nepal. We believe in sustainable business practices —our team is paid a fair living wage, and we’ve been working with them for over fifteen years.

We’re a fully online store, with all purchases made via our website. Keen to say hi? Catch us at the largest agricultural event in the Southern Hemisphere — the annual National Agricultural Fieldays.

Aww, how thoughtful. Give the gift of 100% pure New Zealand wool with a Mount Kiwi Digital Gift Card.

Sure can! Reach out to us at pr@mountkiwi.co.nz.

We hate waiting too, but this happens sometimes. Sign up to be notified when we restock and you’ll be notified when it’s back. Simply visit the page of the product you’re interested in and click “NOTIFY ME WHEN AVAILABLE”.

We accept payment via credit card (Visa, Mastercard), Paypal, Polipay (internet banking), Afterpay and Laybuy.
All orders are charged in NZ$.

Afterpay (NZ & Australia) offers interest-free payment plans for online purchases. Buy and receive what you want today and pay it off in  fortnightly equal instalments. There are no hidden fees or costs involved.
To use, simply select Afterpay as your payment method when you reach checkout. You will then be directed to their website. Login or register, enter your details, and confirm your payment. Your payment schedule will be emailed to you, and your order will be dispatched by Mount Kiwi within 2 business days.

Ooh, lucky you! To redeem your promo code, just enter the code into the discount code box at checkout and click ‘apply’. If you place an order and forget to apply the promo code, drop us a note at contact@mountkiwi.co.nz and we’ll adjust the price of your order if it falls within the terms and conditions of the promotion.

Who doesn’t love a good sale? Browse our sale items for seasonal discounts and offers.

When making a purchase from overseas, your order may incur duties and/or custom taxes by your local government when delivery is made. Mount Kiwi is not liable for these charges, and we’re unable to process any refunds or reimbursements of these costs. Unsure? Contact your local customs office to find out more about these charges before placing your order.

Fear not! If your item hasn’t shipped yet, you can request to change your order by getting in touch at 0800 NZ WOOL (0800 699 665) or contact@mountkiwi.co.nz. Once your order has been shipped, we’re unfortunately unable to make the change. The good news? You can Start a Return once your item has been received.

Log in to your account and you’ll be taken directly to your order history page where you can check the status of your order/s. If you’re already logged into your account, click your name in the top right corner of our website to be taken to your account.

If you haven’t received an email confirmation within 2 hours of placing your order, please reach out to us at contact@mountkiwi.co.nz (@xtra.co.nz customers, please check your spam/junk folder).

Our jackets are made up of a 100% New Zealand wool outer layer with a fleece-lined inner. We’re all about maximum comfort and warmth on the inside and durability on the outside.

We use a blend of Romney and Perendale wool, sourced from the fertile plains of the South Island of New Zealand. All wool we source is 100% New Zealand grown.

To keep your Mount Kiwi garment in tip top shape, we recommend a gentle hand-wash. Haven’t got time? It’s perfectly fine to wash your items by machine but they MUST go on the ‘Delicate’, ‘Handwash’ or ‘Wool’ cycles using only cold water. Our garments like gentle, cold, and slow spin cycles. They’ll only shrink if they’re exposed to heat, so keep it away from the dryer and dry it on a flat surface in the shade.

Each of our wool jackets has a feather-soft fleece lined inner, meaning you won’t experience any itchiness on the skin. Our wool jackets are warm, snug, and free from irritation.

If you’re a Kiwi, yes! If not, be sure to review our size guide and double-check your garment will fit your body measurements.

Check out our size guide , which breaks down recommended sizes by weight and height. If you’re still unsure, get in touch with us on 0800 NZ WOOL (0800 699 665) and a member of our team will be happy to recommend the best size for you.

No problem! Simply fill in your details on the Returns form enclosed with your purchase and send both the form & your purchase back to us ensuring they are received by our warehouse no later than 10 days after them having been delivered to you. The cost of shipping item/s back to us is the responsibility of the customer (please note: we are a RURAL address). Once we've received your return, we’ll get your new size sent to you within 2-4 business days, free of charge. A shipping confirmation email containing your new tracking details will be sent to you at this time. If the item you want isn't available, we'll notify you by email and offer you either a store credit, or a refund.

Great question! That all depends where you live. See our Shipping page for a full breakdown of domestic and international shipping rates. Psst! Shipping on all orders over $250 is FREE within New Zealand.

We dispatch all domestic & international orders within 1-2 business days. Within NZ, we send orders on an overnight service. NZ Post aim to deliver to North Island addresses (urban) the following business day, and to South Island addresses (urban) within 2 business days. Please allow NZ Post an additional 2-3 business days for rural deliveries to both the North & South Islands. Your Track & Trace details will be emailed to you upon dispatch of your parcel.
For international orders, allow 10-14 days for delivery. Can’t wait? Get in touch with us at contact@mountkiwi.co.nz and we’ll do our very best to get your parcel sent out the same day.

Once your order has been dispatched, we’ll email you a shipping confirmation email with your tracking details.
Didn’t receive a shipping confirmation? Check your spam folder (particularly for xtra.co.nz customers). If all else fails, get in touch with us at contact@mountkiwi.co.nz and we’ll supply you with a copy of your tracking number.

Mount Kiwi is committed to providing exceptional quality service and products. But we understand that sometimes things aren’t quite right. You can view our full Returns Policy here: Returns Policy guidelines.

Afterpay or Laybuy will adjust the payment schedule and refund you in full. For further information and questions about third party payment provider refund processes, please reach out to the relevant customer service teams:
Afterpay www.afterpay.com
Laybuy www.laybuy.com

No worries! As long as the item is returned in brand-new condition (unworn and unwashed) and has the original swing tag attached, you can Start a Return.

Mount Kiwi is 100% dedicated to providing quality products to our customers. All Mount Kiwi products carry a guarantee on faulty workmanship and materials. We hope you love your new pure NZ wool garment, but if something’s not quite right, please Start a Return within 3 days of receiving your faulty item. For more details, please read our Returns Policy.

Don't love your purchase?  Don't worry!  If you change your mind on any item, simply return them within 10 days of receipt for a refund. 
 
- Original shipping costs (if any), are non-refundable.    
- Returns for items purchased using third-party payment providers (Laybuy or Afterpay) will  be subject to a $10NZD service fee deducted from the refund total.
- The cost of returning the item to us for refund is at the expense of the customer.   
- Once your return has been received and accepted for refund, we will refund you via your original method of payment within 2-4 business days.   
- Any promotional giveaways that may have been included with your order must also be returned in order for your purchase to be refunded.