Check out our FAQs for answers relating to our products, practices, purchasing and more. If you can’t find what you are looking for, feel free to get in touch.
Yep. 100% New Zealand owned and operated.
We’re based in the mighty Waikato region of New Zealand. We ship our products from our distribution warehouse here in the outskirts of Hamilton.
All of our NZ wool garments are made using a blend of traditional techniques and modern technology in the valleys of Mount Everest in Nepal. We believe in sustainable business practices —our team is paid a fair living wage, and we’ve been working with them for over fifteen years.
We’re a fully online store, with all purchases made via our website. Keen to say hi? Catch us at the largest agricultural event in the Southern Hemisphere — the annual National Agricultural Fieldays.
Aww, how thoughtful. Give the gift of 100% pure New Zealand wool with a Mount Kiwi Digital Gift Card.
Sure can! Reach out to us at email@example.com.
We hate waiting too, but this happens sometimes. Sign up to be notified when we restock and you’ll be notified when it’s back. Simply visit the page of the product you’re interested in and click “NOTIFY ME WHEN AVAILABLE”.
We accept payment via credit card (Visa, Mastercard), Paypal, Polipay (internet banking), Afterpay and Laybuy.
All orders are charged in NZ$.
Afterpay (NZ & Australia) and Laybuy (NZ, Australia & UK) offer interest-free payment plans for online purchases. Buy and receive what you want today and pay it off in either weekly, fortnightly or 10-week equal instalments. There are no hidden fees or costs involved.
To use, simply select either Afterpay or Laybuy as your payment method when you reach checkout. You will then be directed to the third party provider’s website. Login or register, enter your details, and confirm your payment. Your payment schedule will be emailed to you, and your order will be dispatched by Mount Kiwi within 2 business days.
Ooh, lucky you! To redeem your promo code, just enter the code into the discount code box at checkout and click ‘apply’. If you place an order and forget to apply the promo code, drop us a note at firstname.lastname@example.org and we’ll adjust the price of your order if it falls within the terms and conditions of the promotion.
Who doesn’t love a good sale? Browse our sale items for seasonal discounts and offers.
When making a purchase from overseas, your order may incur duties and/or custom taxes by your local government when delivery is made. Mount Kiwi is not liable for these charges, and we’re unable to process any refunds or reimbursements of these costs. Unsure? Contact your local customs office to find out more about these charges before placing your order.
Fear not! If your item hasn’t shipped yet, you can request to change your order by getting in touch at 0800 NZ WOOL (0800 699 665) or email@example.com. Once your order has been shipped, we’re unfortunately unable to make the change. The good news? You can Start a Return once your item has been received.
Log in to your account and you’ll be taken directly to your order history page where you can check the status of your order/s. If you’re already logged into your account, click your name in the top right corner of our website to be taken to your account.
If you haven’t received an email confirmation within 2 hours of placing your order, please reach out to us at firstname.lastname@example.org (@xtra.co.nz customers, please check your spam/junk folder).
Our garments are made up of a 100% New Zealand wool outer layer with a fleece-lined inner. We’re all about maximum comfort and warmth on the inside and durability on the outside.
We use a blend of Romney and Perendale wool, sourced from the fertile plains of the South Island of New Zealand. All wool we source is 100% New Zealand grown.
To keep your Mount Kiwi garment in tip top shape, we recommend a gentle hand-wash. Haven’t got time? It’s perfectly fine to wash your items by machine but they MUST go on the ‘Delicate’, ‘Handwash’ or ‘Wool’ cycles using only cold water. Our garments like gentle, cold, and slow spin cycles. They’ll only shrink if they’re exposed to heat, so keep it away from the dryer and dry it on a flat surface in the shade.
Each of our wool garments has a feather-soft fleece lined inner, meaning you won’t experience any itchiness on the skin. Our wool jackets and jerseys are warm, snug, and free from irritation.
If you’re a Kiwi, yes! If not, be sure to review our size guide and double-check your garment will fit your body measurements.
Check out our size guide , which breaks down recommended sizes by weight and height. If you’re still unsure, get in touch with us on 0800 NZ WOOL (0800 699 665) and a member of our team will be happy to recommend the best size for you.
We get it, mistakes happen. In the event that you order the wrong size, you can Start a Return within 3 days of receiving the order. We will contact you via email within 1-2 business days to confirm whether or not your preferred size is available. Should your preferred size be out of stock, a credit note will be issued.
Great question! That all depends where you live. See our Shipping page for a full breakdown of domestic and international shipping rates. Psst! Shipping on all orders over $150 is FREE within New Zealand.
Once your order has been placed, we’ll process it within 1-2 business days. In New Zealand, expected delivery times are 1-3 days. For international orders, allow 10-14 days for delivery. Can’t wait? Get in touch with us at email@example.com and we’ll do our very best to get your parcel sent out the same day.
Once your order has been dispatched, we’ll email you a shipping confirmation email with your tracking details.
Didn’t receive a shipping confirmation? Check your spam folder (particularly for xtra.co.nz customers). If all else fails, get in touch with us at firstname.lastname@example.org and we’ll supply you with a copy of your tracking number.
Mount Kiwi is committed to providing exceptional quality service and products. But we understand that sometimes things aren’t quite right. We accept return requests within 3 days of an item being received, provided they meet our Returns Policy guidelines.
You sure can! Head to Start a Return . You’ll hear back from us within 1-2 business days with further instructions.
Please don’t send anything until you hear back from us, as this could cause unnecessary delays.
Afterpay or Laybuy will adjust the payment schedule and refund you in full. For further information and questions about third party payment provider refund processes, please reach out to the relevant customer service teams:
No worries! As long as the item is returned in brand-new condition (unworn and unwashed) and has the original swing tag attached, you can Start a Return.
Mount Kiwi is 100% dedicated to providing quality products to our customers. All Mount Kiwi products carry a guarantee on faulty workmanship and materials. We hope you love your new pure NZ wool garment, but if something’s not quite right, please Start a Return within 3 days of receiving your faulty item. For more details, please read our Returns Policy.
Refunds are only available on faulty products, and only when you’ve notified us within 3 days of receiving your item and we’ve confirmed a replacement is not available. To request a refund, please Start a Return . For more details, please refer to our Returns Policy.
Super friendly people and awesome cosy clothes.
Absolutely love my jersey, quick delivery and by far the warmest jersey I have owned!
Have had my jacket over 10 years. Best purchase, still in good condition.
Whether you’re a Mount Kiwi fan or just searching for a fantastic gift, our sustainably produced and highly durable NZ Wool clothing make perfect presents. Give a great-looking gift that’s made to last.
Sign up to receive a twin-pack of our wool-blend work socks with your first order (valued at NZ$24.90) AND to enter our monthly draw to win a NZ$200 Mount Kiwi Gift Card!
(*Monthly winners will be notified via email and announced on our Facebook page).