We ship domestically & worldwide, 5 days a week, Monday to Friday. All parcels are dispatched on a trackable service.  

New Zealand Shipping Rates (NZ$) 

• FREE shipping on orders over $250.00
• $7.50 for orders up to $80.00
• $10.00 for orders between $80.01 - $99.00
• $12.50 for orders between $100.00 - $249.00
• A flat rate of $15 applies during sale periods. 

New Zealand Shipping & Dispatch

• We aim to dispatch all orders within 3 business days (sooner if possible).
• Pre-order items will be dispatched within the time-frame specified on the product page at the time you placed your order.  
• All parcels are sent via NZ Post (Monday–Friday) on a tracked service.
• Signature is required for added security.
• Authority to Leave (ATL) is available but must be arranged directly with NZ Post. Instructions will be in your Shipment Picked Up email.
  
  

New Zealand Delivery Timeframes 

Once your order is dispatched, NZ Post aims to deliver your parcel as follows: 

• North Island (Urban): Overnight delivery
• South Island (Urban): 2-day delivery
• Rural: Allow an additional 2-3 business days
• Tracking details will be emailed to you upon dispatch.
  
  
  

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Australia Shipping Rates (AUD)

• $15 on orders up to $100.00
• $25 on orders between $100.01 - $200.00
• $30 on orders between $200.01 - $350.00
• $40 on orders between $350.01 - $500.00
• $55 on orders between $500.01 - $650.00
• $65 on orders between $650.01 - $800.00
• $75 on orders between $801.00 - $1,000.00
• FREE shipping on orders over $1,000.00
• A flat rate of AU$30 applies during sale periods. 

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International Shipping Rates

Shipping is included in order price to: 

• Canada, Denmark, European Union (all countries), Japan, Norway, Sweden, Switzerland, United Kingdom, United States.
  
  

Rest of the World (NZD)

• $22.00 on orders up to NZ$80.00
• $33.00 on orders between NZ$80.01 - $148.00
• $50.00 on orders between NZ$148.01 - $228.00
• $60.00 on orders between NZ$228.01 - $279.00
• $70.00 on orders between NZ$279.01 - $378.00
• $80.00 on orders between NZ$378.01 - $400.00
• $90.00 on orders between NZ$401.00 - $600.00

For larger orders, please contact contact@mountkiwi.co.nz for a shipping quote.

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International Shipping Information

Delivery Timeframes

• We aim to dispatch all orders within 3 business days. 
• Pre-order items will be dispatched within the time-frame specified on the product page at the time you placed your order.  
• Orders typically take an estimated 10-14 days to arrive after dispatch.
• Once orders are handed over to NZ Post for delivery, Mount Kiwi is not responsible for any delays caused by international border control or customs clearance, and no portion of the delivery process can be expedited by either Mount Kiwi or the customer.
  
• If your parcel has not arrived after 14 days (or 21 days during peak periods), we are able to lodge an investigation with NZ Post on your behalf.
• December–January: Expect possible delays due to holiday shipping volumes.
  
  

Tracking

• Tracking updates occur at key points (not daily).
• Normal tracking stages include:
  • Processing by NZ Post
  • NZ Customs clearance
  • International transit
  • Destination customs clearance
  • Local courier delivery
• If your parcel has not arrived within 14 days (or 21 days during December-January), we are able to lodge an investigation with NZ Post on your behalf.  

Customs & Duties

• International orders may be subject to customs duties, VAT, or other fees based on your country’s regulations. These costs are the customer’s responsibility and non-refundable.
• We recommend checking your country’s import policies before purchasing.
  
  

Click here to estimate import duties & taxes.

Self-Tracking Option

• Once your parcel reaches its destination country, the local postal service begins updating its tracking information immediately as the parcel moves through their system. Because they record these details first, their updates are usually more comprehensive. NZ Post receives a summarised version of this information later, which is why tracking directly with your local postal service often provides more detailed insights.
• You can use your original tracking number to monitor your parcel with your local postal service.
• Click the link below to track your order in your country’s postal system:

Canada | Denmark | Finland | France | Germany | Japan | Norway |