Are you a New Zealand owned and operated company?

We sure are. 100%. 

 

Where are you based?  

We're based in the Waikato region of New Zealand. All customer purchases are shipped from our distribution warehouse on the outskirts of Hamilton.   

 

Do you have a store I can visit?

We're an online store only therefore all purchases are made via our website. 

 

What payment methods do you accept?

We accept payment via credit card (Visa, Mastercard), Paypal, Polipay (internet banking), Afterpay, and ZipPay.  All orders are charged in NZ$ upon checkout. 

 

What is Afterpay and ZipPay? And how do I use them to purchase?  

Afterpay (NZ, Australia & USA), and ZipPay (NZ only) are all third party finance providers.  They offer interest-free payment plans for your online purchases. Buy and receive what you want today and pay it off in 4 equal fortnightly payments. There are no other hidden fees or costs involved. 

Simply add your Mount Kiwi items to your shopping bag and checkout as normal. At checkout select either Afterpay or ZipPay as your payment method.  You will then be directed to the selected company's website. Login or register with them, enter your details & confirm payment. Your payment schedule will then be emailed to you.  And your purchase will be dispatched by Mount Kiwi within 2 business days. 

For more information, please visit Afterpay or ZipPay. 

 

I'm not sure what my size is.  Can you help?  

To assist with your sizing choice, please refer to our size guides provided on the product pages of each item.  We provide both cm/in measurements and also heigth/weight ratio size guides.  Please also feel free to call us on 0800 NZ WOOL (0800 699-665) to speak to one of our staff who will be happy to recommend the best size for you.  

What if I order the wrong size?

Each order is dispatched with a returns form enclosed.  Simply complete your details and sendf both the form and your purchase back to us within 14 days of receipt.  We'll take care of the rest.  der number.  We'll then get in touch asap to arrange an easy exchange with you. 

 

What if I receive a faulty/damaged product?

Please inspect your purchase immediately upon receipt to ensure it is neither faulty nor incorrect.  If you encounter any issues, email us at contact@mountkiwi.co.nz within 24 hours, quoting your order number and providing details of the issue. 

 

When will my order ship?

Orders will be processed within 1-3 business days (Monday to Friday, excluding public holidays) of Mount Kiwi having received your order.   Please get in touch with us if you require an urgent delivery and we'll do our very best to get your parcel sent out the same day, if possible. 

 

What is the cost of shipping?

FREE NZ shipping on orders over $250.00

$7.50 for orders up to $80

$10.00 for orders $80 - $150

$12.50 for orders $100 - $250

 

Will I have to pay any duties or taxes on top of my order?

International orders may be subject to customs duties, VAT, or other fees based on your country’s regulations. These costs are the customer’s responsibility and non-refundable.

We recommend checking your country’s import policies before purchasing.

Click here to estimate import duties & taxes

 

How can I track my current order?

Once your Mount Kiwi order has been dispatched from our warehouse, you will be sent a tracking number in your Shipment Confirmation email.  If, for some reason, you do not receive this, please check your email Spam/Junk folder. Failing that, please email us at contact@mountkiwi.co.nz and we will provide you with another copy of your tracking details.  

 

What is the best way to care for Mount Kiwi products?  Will they shrink? 

The inside care label of all Mount Kiwi garments recommends a gentle hand-wash.  However, it is perfectly fine to wash your items by machine but they MUST go on the 'Delicate', 'Handwash' or 'Wool' cycles.  This way they will be washed gently, spun slowly and won't be exposed to hot water.  Heat is what causes wool to shrink so please don't expose your product to hot water or dryers.