Shipping Rates & Information

All prices are in New Zealand Dollars (NZD).

New Zealand Shipping Rates

• FREE shipping on orders over $250.00
• $7.50 for orders up to $80.00
• $10.00 for orders between $80.01 - $99.00
• $12.50 for orders between $100.00 - $249.00

Domestic Shipping & Dispatch

• All parcels are sent via NZ Post (Monday–Friday).
• Signature is required for added security.
• Authority to Leave (ATL) is available but must be arranged directly with NZ Post. Instructions will be in your Shipment Picked Up email.

Delivery Timeframes

• North Island (Urban): Overnight delivery
• South Island (Urban): 2-day delivery
• Rural: Allow an additional 2-3 business days
• Tracking details will be emailed to you upon dispatch.

Australia Shipping Rates

• $15.00 on orders up to NZ$100.00
• $27.50 on orders between NZ$100.01 - $200.00
• $35.00 on orders between NZ$200.01 - $350.00
• $45.00 on orders between NZ$350.01 - $500.00
• $55.00 on orders between NZ$500.01 - $650.00
• $65.00 on orders between NZ$650.01 - $800.00
• $75.00 on orders between NZ$801.00 - $1,000.00
• FREE shipping on orders over NZ$1,000.00

For orders above these amounts, please contact contact@mountkiwi.co.nz for a shipping quote.

International Shipping Rates

Free Tracked Shipping Available To:

• Canada, Denmark, European Union (all countries), Japan, Norway, Sweden, Switzerland, United Kingdom, United States.

Rest of the World:

• $22.00 on orders up to NZ$80.00
• $33.00 on orders between NZ$80.01 - $148.00
• $50.00 on orders between NZ$148.01 - $228.00
• $60.00 on orders between NZ$228.01 - $279.00
• $70.00 on orders between NZ$279.01 - $378.00
• $80.00 on orders between NZ$378.01 - $400.00
• $90.00 on orders between NZ$401.00 - $600.00

For larger orders, please contact contact@mountkiwi.co.nz for a shipping quote.

International Shipping Information

Delivery Timeframes

• Orders typically take an estimated 10-14 days to arrive after dispatch.
• Mount Kiwi is not responsible for any delays caused by international border control or customs clearance, and this portion of the delivery process cannot be expedited by either Mount Kiwi or the customer.
• December–January: Expect possible delays due to holiday shipping volumes.

Tracking

• Tracking updates occur at key points (not daily).
• Normal tracking stages include:
  • Processing by NZ Post
  • NZ Customs clearance
  • International transit
  • Destination customs clearance
  • Local courier delivery
• If your parcel hasn’t arrived within 14 days (or 21 days during peak periods), contact us for assistance.

Customs & Duties

• International orders may be subject to customs duties, VAT, or other fees based on your country’s regulations. These costs are the customer’s responsibility and non-refundable.
• We recommend checking your country’s import policies before purchasing.

Click here to estimate import duties & taxes.

Self-Tracking Option

• Once your parcel reaches its destination country, the local postal service begins updating its tracking information immediately as the parcel moves through their system. Because they record these details first, their updates are usually more comprehensive. NZ Post receives a summarised version of this information later, which is why tracking directly with your local postal service often provides more detailed insights.
• You can use your original tracking number to monitor your parcel with your local postal service.
• Click the link below to track your order in your country’s postal system:

Canada| Denmark | Finland | France | Germany | Japan | Norway | Sweden | Switzerland | United Kingdom | United States

For any shipping inquiries, contact contact@mountkiwi.co.nz.