Shipping

All prices are in New Zealand Dollars (NZ$).

FREE shipping on all orders over $250.00

$7.50 on orders up to $80.00

$10.00 on orders between $80.01-$99.00

$12.50 on orders between $100.00-$249.00

Domestic Shipping and Dispatch Information

All parcels are dispatched using NZ Post's delivery service, available Monday through Friday. This ensures that your order is on its way to you swiftly and safely.

Signature Required for Added Security: To enhance the security of your delivery, we utilise a 'Signature Required' service for all shipments. This measure is taken to ensure that your parcel reaches you directly and securely.

Authority to Leave (ATL) Option: If you prefer to have your parcel left without a signature, you can arrange an 'Authority To Leave' (ATL) directly with NZ CourierPost here.  Instructions for setting up an ATL can also be found in your 'Shipment Picked Up' confirmation email we send you when you order is dispatched from our warehouse. 

**Please note that Mount Kiwi is unable to authorize an ATL on your behalf; this arrangement must be made directly with NZ Post for your convenience and security.

Domestic Shipping Timeframes:  We aim to dispatch all orders within 1-3 business days of receiving them. We send orders on an overnight North Island delivery (urban), and South Island 2-day delivery service (urban).  Please allow NZ Post an additional 2-3 business days for rural deliveries. The delivery schedules are set by NZ Post.  Your Track & Trace details will be emailed to you upon dispatch of your parcel.

Tracking for Your Peace of Mind: Once your item is shipped, we will send you an email with a tracking number. This allows you to stay informed about your parcel's journey and estimated arrival time.

AUSTRALIA SHIPPING RATES

All shipping prices are in New Zealand Dollars (NZ$).

$15.00 on orders up to NZ$100.00.

$27.50 on orders between NZ$100.01-$200.00

$35.00 on orders between NZ$200.01-$350.00

$45.00 on orders between NZ$350.01-$500.00

$55.00 on orders between NZ500.01-$650.00

$65.00 on orders between NZ$650.01-$800.00

$75 on orders between NZ$801.00-$1000.00

FREE Shipping to Australia on orders over NZ$1000.00

Please contact us at contact@mountkiwi.co.nz for quotes on shipping rates for orders above these amounts.   

INTERNATIONAL SHIPPING RATES

Free tracked shipping is available to the following regions/countries:

Canada, Denmark, European Union (all countries within), Japan, Norway, Sweden, Switzerland, United Kingdom, United States.  

Rest of The World:

All shipping prices are in New Zealand Dollars (NZ$).

$22.00 on orders up to NZ$80.00.

$33.00 on orders between NZ$80.01-$148.00

$50.00 on orders between NZ$148.01-$228.00

$60.00 on orders between NZ$228.01-$279.00

$70.00 on orders between NZ$279.01-$378.00

$80.00.00 on orders between NZ$378.01-$400.00

$90 on orders between NZ$401.00-$600.00

Please contact us at contact@mountkiwi.co.nz for quotes on shipping rates for orders above these amounts.   

International Shipping Information

Delivery Timeframe: Please anticipate a delivery period of 10-14 days for all international orders. Please also anticipate delays to this timeframe between mid-December to mid-January due to the increased volume of international mail as a result of the Christmas period. Please note that during its journey, your parcel will go through various stages including processing by NZ Post, clearance by NZ Customs, international transit times, handling by carrier airlines, handover to destination customs for inspections & processing, handover to national courier facilities, and finally, your local postal services. During this process, it is not uncommon for tracking updates to not be provided at every step of your parcel’s journey.  Please contact us if your parcel has not arrived within 21 days during the peak shipping time of December. We appreciate your patience and understanding in this regard.

Customs and Additional Charges: Kindly note that international shipments are subject to the customs regulations of the destination country. This may result in additional charges, such as duties or VAT, which are the responsibility of the recipient. Mount Kiwi is unable to cover these costs. We recommend checking your country’s customs policies and fees before completing your purchase.

Please click here to calculate approximate import duties & taxes for over 100 destinations worldwide. 

Self-Tracking Option: To easily track your parcel, you can utilise the tracking system of your own country's postal service. This system is seamlessly integrated with NZ Post's own tracking system, ensuring consistent tracking information with the same original tracking number. For tracking, click on the link below and use the tracking number from your Shipping Confirmation email. This number is valid in both your local postal system and NZ Post's, simplifying the tracking process for the final delivery of your item.