We ship domestically & worldwide, 5 days a week, Monday to Friday. All parcels are dispatched on a trackable service.  

New Zealand Shipping Rates (NZ$) 

• FREE shipping on orders over $250.00
• $8.50 for orders up to $80.00
• $12.50 for orders between $80.01 - $99.00
• $15.00 for orders between $100.00 - $249.00
• A flat rate of $15 applies during sale periods. 

New Zealand Shipping & Dispatch

• We aim to dispatch all orders within 3 business days (sooner if possible).
• Pre-order items will be dispatched within the time-frame specified on the product page at the time you placed your order.  
• All parcels are sent via NZ Post (Monday–Friday) on a tracked service.
• Signature is required for added security.
• Authority to Leave (ATL) is available but must be arranged directly with NZ Post. Instructions will be in your Shipment Picked Up email.
  
  

New Zealand Delivery Timeframes 

Once your order is dispatched, NZ Post aims to deliver your parcel as follows: 

• North Island (Urban): Overnight delivery
• South Island (Urban): 2-day delivery
• Rural: Allow an additional 2-3 business days
• Tracking details will be emailed to you upon dispatch.
  
  
  

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Australia Shipping Rates (AUD)

• $15 on orders up to $100.00
• $25 on orders between $100.01 - $200.00
• $30 on orders between $200.01 - $350.00
• $40 on orders between $350.01 - $500.00
• $55 on orders between $500.01 - $650.00
• $65 on orders between $650.01 - $800.00
• $75 on orders between $801.00 - $1,000.00
• FREE shipping on orders over $1,000.00
• A flat rate of AU$30 applies during sale periods. 

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International Shipping Rates

Shipping on non-sale items is included in full-price orders to: 

• Canada, Denmark, European Union (all countries), Japan, Norway, Sweden, Switzerland, United Kingdom, United States.
  
  
• Flat rate shipping of NZ$100 applies during sale periods.  

Rest of the World (NZD)

• $20.00 on orders up to NZ$80.00
• $35.00 on orders between NZ$80.01 - $148.00
• $50.00 on orders between NZ$148.01 - $228.00
• $60.00 on orders between NZ$228.01 - $279.00
• $70.00 on orders between NZ$279.01 - $378.00
• $80.00 on orders between NZ$378.01 - $400.00
• $90.00 on orders between NZ$401.00 - $600.00
• Flat rate shipping of NZ$100 applies during sale periods. 

For larger orders, please contact contact@mountkiwi.co.nz for a shipping quote.

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International Shipping Information

Delivery Timeframes

• We aim to dispatch all orders within 3 business days of them having been received. 
• Pre-order items will be dispatched within the time-frame specified on the product page at the time you placed your order.  
• Orders typically arrive within 10-14 days of dispatch.
• Once orders are handed over to NZ Post for delivery, Mount Kiwi is not responsible for any delays caused by international border control or customs clearance, and no portion of the delivery process can be expedited by either Mount Kiwi or the customer.
  
• If your parcel has not arrived after 14 days (or 21 days during peak periods), we are able to lodge an investigation with NZ Post on your behalf. Please contact us.  
• November (Black Friday, USA) and December–January: Expect possible delays due to heavy sales & holiday shipping volumes.
  
  

Tracking

• NZ Post tracking updates occur only at key milestones rather than daily. It’s normal for there to be gaps between updates. For example, your parcel may remain at 'International Transit' status until the destination country’s Customs department provides the next update confirming it has entered 'Destination Customs Clearance'.

  A delay in tracking activity does not mean your parcel has been lost or is not moving through the postal system — it simply hasn’t yet reached the next scan point.

  
  
• Typical tracking stages include:
  • Processing by NZ Post
  • NZ Customs clearance
  • International transit
  • Destination customs clearance
  • Local courier delivery
    
    

• You may also use the same NZ Post tracking number to track your parcel with your own country's postal service.  Once your parcel arrives in your country, responsibility for delivery passes from NZ Post to your local postal service. At that point, your local postal service begins updating the tracking information directly in their system. These updates are more detailed and accurate than what appears on NZ Post’s site, as NZ Post only receives a summarised version afterwards.
  
  

• Click the link below to track your order in your country's postal system: 

  Australia | Canada | Denmark | Finland | France | Germany | Japan | Norway | United Kingdom | United States
  
  

• If your parcel hasn’t arrived within 14 days from the date of dispatch (or 21 days during November (Black Friday) or December–January), the quickest way to receive an update on its whereabouts is to contact your local postal service directly with your tracking number.

  We can also do this on your behalf by lodging an investigation with NZ Post, who will then contact your local postal service. Please note this is a lengthier process, as it involves communication passing between four parties (you, Mount Kiwi, NZ Post, and your local postal service).

  It’s not possible for us (or customers) to contact mail centres, airlines, or customs/border control directly, as they do not provide public contact services. All enquiries must go through the official postal network using your tracking number.
  
  

Customs & Duties

• USA orders are NOT subject to any additional customs duties, taxes & other fees upon arrival. These are prepaid on your behalf and included in the price of your purchase. Your parcel will be delivered directly to the address provided at checkout with no additional charges. 
• All other international orders (except Australia) may be subject to customs duties, VAT, or other fees based on your country’s regulations. These costs are the customer’s responsibility and non-refundable.
• We recommend checking your country’s import policies before making a purchase.

Click here to estimate import duties & taxes.

Returns Due To Delivery Issues 

If an order is returned to Mount Kiwi due to customer action or inaction (including the circumstances listed below), a refund may be provided once the parcel is received by us. However, all costs incurred by Mount Kiwi as a result of that action or inaction will be deducted from the refund total.

These costs include, but are not limited to:

• The original shipping cost incurred by Mount Kiwi (including where “free shipping” was offered or a flat shipping fee was charged).
• Any return shipping fees charged to Mount Kiwi by the carrier.
• USA CUSTOMERS: All U.S. import duties, tariffs, and associated fees that were paid on your behalf and included in the purchase price of your order.

 

Examples of customer action or inaction that may result in delivery issues include, but are not limited to:

• An incorrect or incomplete address provided at checkout.
• A customer-requested redirection that results in the parcel being returned to sender (RTS).
• Refusal to accept delivery (including change-of-mind refusals).
• Failure to respond to carrier notifications requesting delivery rescheduling.
• Failure to collect the parcel from a collection point within the carrier’s specified timeframe. 
• Failure to arrange redelivery after an attempted delivery notice.
• Refusal to pay any applicable customs duties, taxes, or clearance fees.
• PLEASE NOTE: Once tracking confirms the parcel has been made available for delivery or collection, responsibility transfers to the customer.
  
  

All other delivery issues that are out of the customer's control will be resolved by Mount Kiwi as quickly as possible.