Unlike hard goods, our wearable products do not come with a blanket 6-month or 12-month warranty. The lifespan of knitwear, slippers, socks, and other wearable items can vary considerably depending on how often they are worn, how they are cared for, how they are washed and stored, and the type of use they receive.

For this reason, we do not apply a fixed time-based warranty. Instead, we stand behind genuine faults and workmanship issues. This approach aligns with the Consumer Guarantees Act 1993 and the concept of reasonable durability.

If a customer believes there is a genuine fault or workmanship issue, we encourage them to get in touch with their order number and clear photos so we can assess the item fairly. Where an item is found to be faulty and/or assessed to have a workmanship issue, we will provide an appropriate remedy, such as a repair or replacement.

This does not affect a customer’s rights under applicable New Zealand consumer law.