By placing an order with Mount Kiwi, you agree to the following:
NEW ZEALAND CUSTOMERS
Returns & Exchanges
- Returns must be received within 14 days of delivery in original condition.
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Sizing exchanges: Free reshipping if the requested size is available.
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Style or colour exchanges: A NZ$15 reshipping fee applies.
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Change-of-mind refunds: Processed within 2-4 business days, excluding shipping costs. Return shipping is the customer’s responsibility.
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Faulty or incorrect items: Report within 2 days for a return label.
Shipping & Delivery
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North Island (Urban): Overnight. South Island (Urban): 2 days. Rural: Add 2-3 days.
Incorrect Addresses
- Orders returned due incorrect addresses provided at checkout will be refunded minus shipping costs and any carrier return fees.
Unclaimed Parcels
- Orders returned due to failed delivery attempts or unclaimed status will be refunded minus shipping costs and any carrier return fees.
INTERNATIONAL CUSTOMERS
Returns & Exchanges
- Returns must be on their way back within 7 days of receipt.
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Sizing and style exchanges:
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Australia: A NZ$30 reshipping fee applies.
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Other international locations: A NZ$50 reshipping fee applies.
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Change-of-mind refunds: Processed within 2-4 business days, excluding shipping costs. Return shipping is the customer’s responsibility.
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Faulty or incorrect items: Must be returned at your expense first; shipping costs refunded upon receipt.
Shipping & Delivery
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Australia: Estimated 5-10 business days post-dispatch.
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Other international locations: Estimated 10-14 business days post-dispatch.
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Free shipping applies only to completed orders. If an order is returned due to an incorrect address being supplied at checkout, unpaid customs duties, VAT, or other charges, or being unclaimed, any applicable refund will exclude original and return shipping costs.
Duties & VAT
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Customs duties, taxes, and VAT are the customer’s responsibility and non-refundable.
- Orders returned due to unpaid customs fees will be refunded minus shipping costs and any carrier return fees.
- Click here to estimate import duties & taxes
Incorrect Addresses
- Orders returned due to incorrect addresses provided at checkout will be refunded minus shipping costs and any carrier return fees.
Unclaimed Parcels
- Orders returned due to failed delivery attempts or unclaimed status will be refunded minus shipping costs and any carrier return fees.
ADDITIONAL TERMS
Gift Cards & Sale Items
- Gift cards are non-refundable. Sale items are final sale, unless faulty.
Force Majeure Clause
- Mount Kiwi is not responsible for shipping delays caused by customs, strikes, natural disasters, or other unforeseen circumstances.
